FAQ
Q: What is the membership for? What do I get?
A: In the past we have provided vacation
packages and instant cash rebates. These products and services are subject to
change as we are constantly striving to add the best services for our
customers. To see what you will actually receive it is best to talk to a
customer service representative. We also try to keep our site up to date with
the latest changes but our representatives have the latest information.
Q: How long does it take to become a member?
A: The time it takes to review your
application has several factors. The sooner we receive your application the
better. However the typical time to finalize the contract for most customers is
less than an hour. Also, we cannot finalize any contracts after 5:30 p.m. CST.
If any applications are received or not finalized before this time they will be
processed the next working day.
Q: What membership level would I qualify for?
A: We can't tell you what membership level
you are qualified for until we have received all of your application.
Q: If I miss payments what do I have to pay back?
A: All you owe is the normal Biweekly
membership Fee. If you wish to terminate your contract early you can do so by
calling 1-888-779-8991 and will be charged an early termination fee dependent
on your membership level. Even if you terminate early you can still use some
unused services you have already received from us.
Q: Can I reactivate my account?
A: No, once you terminate early or finish
your contractual obligation you are no longer a member. You can however sign up
with us again by filling out an application on our site. This will
require a new membership contract to be signed but will also come with all the
benefits all new members receive.
Q: How many memberships can I have?
A: One at a time.
Q: What are the Biweekly fees?
A: The most accurate information can be
found in the contract you sign. As of this writing the following is accurate.
For a 1 year membership, the membership fees broken down by level are:
| |
Cash Rebate |
Biweekly Membership Fee |
Termination Fee |
| Red |
$300 |
$54 |
$315 |
| Blue |
$400 |
$72 |
$420 |
| Dbl Plat |
$500 |
$90 |
$525 |
Q: How often will my membership fees be due?
A: We feel payments are easiest when they
are due on your paydates.
Q: Do I have to pay the fees for 1 year?
A: You have to pay the fees for the length
of your contract unless you call and cancel your membership, which you can do
at anytime by calling 1-888-779-8991. Early cancelation fee will apply. See
chart of membership benefits for details.
Q: How long do I have to wait to receive my rebate?
A: Once you become a member the rebate is
direct deposited into your account and usually shows up the next business
day.We can wire your cash rebate to you on the same day for a $15 wire
charge(if available time permits).
Q: What are company business hours?
A: Representatives are available
Monday-Friday, 8:00 a.m. -.5:30 p.m. CST. Fax and automated telephone lines are
available 24 hours a day, 7 days a week.
Q: What are the Membership Eligibility Requirements?
A: Must be 18 years of age or older
Must be employed
Have an active bank account (no business accounts)
Valid Drivers License/State I.D.
Q: How do I apply for membership:
A: Complete an online application or have
one faxed, if need be, to 1-800-431-8990.
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